Looking to track your order?
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed on the product page.
|LOCATION||*ESTIMATED SHIPPING TIME||The price depends on:|
|United States||1 to 3 business days||order size|
quantity of products
and is calculated individually
Currently, we offer to ship across the U.S. only.
Shipping charges for your order will be calculated and displayed on the product page. The shipping charges include handling, packaging, and shipping costs.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DeTrenda is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our customer satisfaction is our #1 priority. We want you to fulfill orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
Refunds are not available under the following circumstances:
How do refunds, returns, and exchanges work on DeTrenda?
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. DeTrenda is here to help! We have put together the following steps to make this process easier:
- In the event of a refund, return, or exchange request, please contact our Customer Support and include the evidence if required.
- After we have approved the order refund, return, or exchange, the product must be returned to our partners warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA.
- You (the customer) must return the product and provide a tracking number.
- Once the tracking number has been provided (or once our partner have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
- In order for DeTrenda to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.
REFUNDS, RETURNS, AND EXCHANGES
If you have any further questions, please don’t hesitate to contact us.