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Frequently Asked Questions

How to search for products?

Use the search bar at the top of any page to search for products. Try and enter a general keyword. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, click the product name or image for more details.

How are shipping costs calculated?

No shipping calculation is needed from you as we offer free shipping on all purchases.

How Long Will It Take To Get My Package?

Anywhere between 1 to 3, max 5 business days, depending on a number of factors out of our control. All orders will have a tracking number for you to follow.

Do You Ship Internationally?

No, we currently only ship within the USA.

What Payment Methods Are Accepted?

Any valid debit / credit card through Stripe, read more here.

Is Buying On-Line Safe?

DeTrenda does not handle nor processes any debit or credit card. We leave that to the experts, Stripe, to take all of that. Yes, making an order on DeTrenda is 100% safe!

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received was fake.

How do I place an Order?

Add a product to the cart and press checkout, there you’ll enter the information needed. That’s all.

Do I need an account to place an order?

No, you do not need to have or create an account to place an order on DeTrenda.

Who should I to contact if I have any queries?

Any queries can be made on our contact us page.

How Can I Cancel Or Change My Order?

Any modifications to orders must be done within 2 hours, by contacting us.

How Do I Track My Order?

Track your order easily here.

How Can I Return a Product?

Contact us and we’ll guide you through the steps. More info on this here.

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We use Stripe & Cloudflare. Transacting with DeTrenda is safe & secure.
Credit or debit card information is not stored on DeTrenda.